Technical Support Knowledge Base
Browse our user guides, tutorials & FAQs for answers to technical questions about our site.
We are 100% virtual and use a range of technologies to support your WorkLife Journey while with us.
Have a private space for tele-coaching or tele-therapy.
Can navigate between apps and browser windows during sessions.
Use email, text reminders, and launch meetings on any device.
Open, download, and locate attachments from your portal or email.
Have an updated, internet-connected device (laptop, desktop, or tablet) under 5 years old.
Keep software updated and use Google Chrome or Firefox.
Maintain stable high-speed internet and troubleshoot connection issues if needed.
In order to have successful exprience with us we advised that all clients have or can do the following:
Tech Support Guides & Tutorials Library
Technology Guidelines & Tech Skills Check
Use this guide to learn about the technology requirements and complete a quiz that helps you self examine your tech skills for engaging in remote coaching online.
Using Microsoft Edge to Complete Your SSA 3288
In this tutorial you will learn how to obtain your SSA3288, sign it using MS Edge to complete the process.
Client Portal Apps
Use this guide to learn about how to download your Simple Practice Client Portal App, and obtain links to download the app to your hand held device.
Requesting An Appointment For Existing Clients
In this tutorial we are going to show you how to make a request for an appointment if you are an existing client.
Frequently asked tech questions.
Below are a collection of commonly asked questions about your portals.
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No. We will have sent you an invite to login in to SimplePractice prior to your first appointment, that will include a request to login and complete required forms via email from yourprovider@simplepractice.com.
For the WorkLife Journey Content Library we will have created an account on your behalf. You will know this is the case because you will have received 2 emails from us titled “Welcome to WorkLife Wellness Lab” asking you to visit our site., “Verify your account for WorkLife Wellness Lab” asking you to verify your email by clicking the verify account button.
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IF you have signed up for any service as a self paying individual, you will have created your account on your own and completed the purchase of services and activated your account.
If you are securing blended services or receiving services covered by a third party, we will create your account once services have been approved and invite you to login.
We will have emailed them to the email address you provided in the intake. If we have sent you access to the portals you will have received a message from yourprovider@simplepractice.com inviting you to login via a magic link in your email.
you can search all your email folders including updates, and spam folders, for those email addresses to locate the emails, if we have sent one.
If you continue to exprience login issues please submit a help ticket using the form below.
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For the WorkLife Journey Content Libraries we will have created an account on your behalf. You will know this is the case because you will have received 2 emails from us titled “Welcome to WorkLife Wellness Lab” asking you to visit our site. “Verify your account for WorkLife Wellness Lab” asking you to verify your email by clicking the verify account button.
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We manually create your account regardless of the service you have purchased and add you to the appropriate libraries using the email on file at intake, and temporary password in the SimplePractice Secured Messenger Portal. You will know your account is created and ready for login when you have received a email from WorkLife Wellness Lab <no-reply@squarespace.info>
You can search all your email folders including updates, and spam folders, for those email addresses to locate the emails, if we have sent one.
If you continue to exprience login issues please submit a help tick using the form at the bottom of this page.
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We will have created an account for you at the time of your intake. We should have walked you through the verification process. If you are unsure reach out to your provider to verify or clarify what the email is for.
Just as a reminder NEVER open emails from unknown senders, click links in messages you are unsure of, or forward suspicious email or contents of that email to another email address.
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Content is missing in your client portal because you have created an Content Portal account with us, but we have not added your to your content yet. When this happens, you will see a links to your content in your orders list. Or you have created an account with us but used a different email address other than the one you have provided on file in SimplePractice. Send submit a help ticket using the form at the bottom of this page telling us what you are experiencing.
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At the tops there is a link to client guides for SimplePractice Client Users.
Video guides for the Content Libraries Portal are under development, and when complete, links to those videos will be located here.
Didn’t solve your tech problem?
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