Begin Services

Our goal is empower you in real time and help you embrace your authentic self and build a WorkLife Journey that fits, sustainably.

Two stick figures on blocks, one helping the other up with a speech bubble above them.

New Client Request for Vocational Services

If you are new client seeking career coaching consultation, vocational rehabilitation services including vocational coaching, assessment and/or work incentives analysis & benefits planning, or are a third party requesting on behalf of a prospective client, please complete the “Request for Vocational Services” form linked below.

Outline of two people sitting and talking icon

New Client Appointment Request for Therapy

Select a provider, then choose "Request A Therapy Appointment." Next, select the "Virtual Appointment" location, date, and time. Enter your contact information and insurance details. A valid credit card is required to file to complete the request.

Illustration of a hand tapping a "Pay" button on a smartphone screen.

Cash Payment Methods, Insurances & Third-Party Pay

Learn more about our cash pay, insurance & third party payment programs below.

We accept all major credit cards through Stripe for cash payments. We accept commercial insurances and conduct verification at the time of your request and again, 72-48 hours prior to your first appointment. We will submit your superbill for out-of-network claims after payment processing. We coordinate payments with third party payors on behalf of third party payor referred clients.

Two speech bubbles, one with dots and the other with a question mark.

Questions about billing?

We have a “know before you show” Policy. A Good Faith Estimate is provided for all consultation and therapy appointments before the appointment.

Payment is due when services are provided. Cards will be charged the same day for services. Clients will be billed according to the fees in their agreement. You must have third-party payment authorization or credit card on file before your first appointment. If you're not using third-party authorizations, a valid credit card must be added to your portal, and is required to complete a new client appointment request. All payments are processed through your secure client portal the same day of your appointment. For billing questions and submitting third-party authorization paperwork, please email billing@wlwlab.com.

"Coming soon" handwritten text in a light pink color on a transparent background.

Career Coaching Plans, Digital Content & Monthly Memberships

Our monthly memberships includes one to one career coaching and access to content like skills libraries, courses, and job search support. Career Coaching Members are eligible for a discounted rate with interventionists when they are engaging in the career coaching process. Eligibility details are provided with the financial notice, when a therapeutic service is booked. Limitations apply.

Exclamation mark inside a triangular warning symbol with lines indicating alert on sides.

Frequently asked questions.

  • You will read the Ready to book? section, complete your request, and monitor your emails.

    We will keep you in the loop about your requests by email using our automated notification systems.

    A New Client Account will be created once request for services are approved. After your initial request is complete, head over to our Continue Services page through the link in the main menu to access our client portal login links, Portal, Booking and Billing FAQs.

    If you would like to learn more about our providers, read more about our providers on our About page.

  • Description text goe

    Individuals looking to establish therapy services with us will select a provider and then complete the “request an appointment” process by clicking the blue button, which will inturn establish your account with us.

    Individuals looking to establish career coaching, benefits planning, or a blend of services that include therapy will need to complete the services request form by clicking the peach button. Once you complete the form and services are approved, we create the accounts for the individual who will be engaging in services with us.

  • When submitting requests for new therapy, career coaching, or benefits planning services on behalf of someone else, third parties will follow the same request process described above and indicate their relationship to the prospective client at the beginning of the submission process.

  • You'll receive email updates regarding the status of your request and next steps regardless of which option you select. Notifications from us will come from referral@wlwlab.com and yourprovider@simplepractice.com.

  • You can attach authorizations in the referral form or email it to billing@wlwlab.com.

  • We will submit your insurance verification on your behalf, whether you are in- or out-of-network. We follow a "Know Before You Show" policy — you will receive a financial disclosure notice detailing estimated costs prior to your first session.

    Licensed intervention services include counseling or therapy related to work-life, mental, social, and emotional wellness. You can also book an individual consultation with a licensed interventionist. Visit our Providers page to learn more about which providers offer which services and what insurance plans they accept.

Icon of a computer screen with a user and chat bubbles

Still have questions about the getting started process?

Complete our Contact Us form and we will get back to you.