Technical Support Knowledge Base

No. We will have sent you an invite to login in to SimplePractice prior to your first appointment, that will include a request to login and complete required forms via email from yourprovider@simplepractice.com.

For the WorkLife Journey Content Library we will have created an account on your behalf. You will know this is the case because you will have received 2 emails from us titled “Welcome to WorkLife Wellness Lab” asking you to visit our site., “Verify your account for WorkLife Wellness Lab” asking you to verify your email by clicking the verify account button.

IF you have signed up for any service as a self paying individual, you will have created your account on your own and completed the purchase of services and activated your account.

If you are securing blended services or receiving services covered by a third party, we will create your account once services have been approved and invite you to login.

We will have emailed them to the email address you provided in the intake. If we have sent you access to the portals you will have received a message from yourprovider@simplepractice.com inviting you to login via a magic link in your email.

you can search all your email folders including updates, and spam folders, for those email addresses to locate the emails, if we have sent one.

If you continue to exprience login issues please submit a help ticket using the form below.

For the WorkLife Journey Content Libraries we will have created an account on your behalf. You will know this is the case because you will have received 2 emails from us titled “Welcome to WorkLife Wellness Lab” asking you to visit our site. “Verify your account for WorkLife Wellness Lab” asking you to verify your email by clicking the verify account button.

We manually create your account regardless of the service you have purchased and add you to the appropriate libraries using the email on file at intake, and temporary password in the SimplePractice Secured Messenger Portal. You will know your account is created and ready for login when you have received a email from WorkLife Wellness Lab <no-reply@squarespace.info>

You can search all your email folders including updates, and spam folders, for those email addresses to locate the emails, if we have sent one.

If you continue to exprience login issues please submit a help tick using the form at the bottom of this page.

We will have created an account for you at the time of your intake. We should have walked you through the verification process. If you are unsure reach out to your provider to verify or clarify what the email is for.

Just as a reminder NEVER open emails from unknown senders, click links in messages you are unsure of, or forward suspicious email or contents of that email to another email address.

Content is missing in your client portal because you have created an Content Portal account with us, but we have not added your to your content yet. When this happens, you will see a links to your content in your orders list. Or you have created an account with us but used a different email address other than the one you have provided on file in SimplePractice. Send submit a help ticket using the form at the bottom of this page telling us what you are experiencing.

At the tops there is a link to client guides for SimplePractice Client Users.

Video guides for the Content Libraries Portal are under development, and when complete, links to those videos will be located here.