The greatest glory in living lies not in never falling, but in rising every time we fall. - NELSON MANDELA
For example.....
All self-scheduled appointments completed through the client portal are submitted as an appointment request to your selected provide for review. If the appointment is accepted, you receive an automatic appointment approval confirmation notice by your preferred method of communication.
Our online scheduler will only allow online booking for appointments that are at least 48 hours in advance. If you have questions about scheduling you can send us a message via the chat bubble on edge of this page.
If they are not able to and need to recommend an alternative time, they will reach out to you directly. If you plan to meet with your provider consistently for a period of time we highly advise you let them know in your next appointment so they can schedule you for a repeating appointment at the end of session.
There are several ways to access your appointment. the quickest way is to make sure you are signed up for text or email notifications. We send out appointment reminders 48 hours in advance of your confirmed appointment time. These reminders will include your secure Zoom link. You can also log into your portal and access your secure session link as well. If you are accessing a Zoom link for the first time, please be sure to read these directions found on our technology page under the FAQ section here: https://wlwlab.com/technology-requirements first, at least 2 days prior to your session.
We are excited to connect with you. We have curated the answers to some of the most commonly asked questions when continuing services.
Our portal will allow you to click “forgot password” so you can reset your account. If this does not work, please send a message via the chat bubble on the bottom of this page, or call 970-822-7866 to get assistance. We cannot not update your contact information over the phone without proof of identity. We are also not able to speak to third parties regarding the reset or access to your patient portal unless they are included in a information released form and on file with your account.
We send a text notice through your preferred communication method 48 hours in advance of your scheduled appointment. Make sure you are checking your email SPAM folders for any email from us that have the @wlwlab.com.
If you are still having trouble finding it, you can access your Zoom link for your appointment via your patient portal. If you have logged in and find it is not there either under your appointments tab, then contact us using the chat bubble on this page at the bottom or by emailing scheduling@wlwlab.com or contacting your provider directly.
If you haven’t already, please consider setting up your communication preferences to include text messaging so that you can receive your appointment links on your handheld device.
We do not allow self-scheduling for appointments that are less than 48 hours out. If you are a returning client, you can email your provider directly to make this request. They will evaluate your request and determine if they can accommodate an appointment request that is less than 48 hours out.
DISCLAIMER:
We do not offer crisis mental health support and do not provide immediate or urgent crisis interventions outside scheduled and planned appointments. If you are in immediate danger or at risk of harming yourself or someone else, it is important that you contact 9-1-1 for immediate assistance.
If you are experiencing a Mental Health Crisis that requires immediate attention outside of an existing appointment schedule, we cannot guarantee an immediate or urgent appointment, so it is important that you contact a crisis support service to assist you. Below are some, but not all, options that are immediately available to you.
1. Colorado Crisis Services Line: 988.
Colorado Crisis Services Line provides free, confidential, professional and immediate support for any mental health, substance abuse or emotional need 24/7/365.
2. National Suicide Hotline: 1-800-784-2433
3. LGTBQ+ Suicide Hotline: 1-866 4-U-TREVOR
4. SUICIDE.ORG provides a suicide hotline for each county as well as numerous resources.
5. Community Mental health Center Directory: https://bha.colorado.gov/community-mental-health-centers
The length of time it takes to see results from counseling sessions with WorkLife Wellness Lab varies depending on the individual and the issues being addressed. Some clients may see improvements after just a few sessions, while others may require longer-term therapy.
If you need to change your appointment, including re-scheduling or canceling altogether you will need to email your provider or text them directly. If you are not sure of their contact information, you can email scheduling@wlwlab.com at least 48 hours prior to your confirmed appointment. Your provider's direct contact information should be listed with in your patient portal.
PLEASE LET US KNOW AS SOON AS POSSIBLE BECAUSE LATE CANCELLATIONS AND NO-SHOWS ARE SUBJECT TO A FEE.
Please be advised that you may be subject to being charged up to 50% of the scheduled service fee for any late cancellation notices received less than 24 hours in advance or in the event of a no call, no show for your scheduled appointment. For more information about our no show and cancellation policies please visit our Terms of Use page here: https://www.wlwlab.com/terms-of-use
We are sorry to hear this. It is at the provider's discretion to allow counseling appointments to take place in unsecured locations. Termination of these appointments due to being in a unsecured location may still result in a fee for service including being subject up to 50% of the scheduled service fee for any late cancellation notices received less than 24 hours in advance or in the event of a no call, no show for your scheduled appointment. For more information about our telehealth policies please visit our Terms of Use page here: https://www.wlwlab.com/terms-of-use
To learn more about ways to improve privacy while attending telehealth appointments online safely visit our "TIPS FOR IMPROVING CONFIDENTIALITY AND PRIVACY ONLINE" section in our terms of use.
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PO BOX 337106 GREELEY, CO 80633 | hello@wlwlab.com
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